Are you detail-oriented, proactive, and eager to make an impact in the financial services industry? This is your chance to join a fast-growing online broker, licensed by ASIC with an AFSL, providing clients with access to trade and invest in global financial products. Why is this the company for me? Join a dynamic online broker, licensed by ASIC with an Australian Financial Services Licence (AFSL), providing clients with a secure, digital-first platform to invest and trade in global financial products. With a strong focus on innovation, client trust, and regulatory excellence, the business is committed to delivering seamless trading experiences backed by robust operational processes. Operating across international markets, the company combines cutting-edge technology with a client-first approach, making it an exciting and fast-paced place to build your career in financial services. Why is this the role for me? This role sits at the heart of the client experience - ensuring funds flow smoothly, accurately, and securely. You’ll be part of the Australian payments team, collaborating with colleagues across regions, and playing a critical role in maintaining trust, efficiency, and compliance. What will my day to day look like? You'll be responsible for: Overseeing daily client payment operations including deposits, withdrawals, and reconciliations. Managing payment discrepancies, chargebacks, and disputes while ensuring fast, client-focused resolution. Acting as a key point of contact for payments queries, liaising directly with clients and internal teams. Supporting financial controls with daily and month-end reconciliations. Analysing payment data to spot trends, improve processes, and mitigate risks. Documenting procedures and strengthening operational efficiency. What skills and experience do I need for this role? You have some experience in payments operations, financial operations, e-commerce, or fund administration. You also have: Strong Excel/data analysis skills and familiarity with CRM/workflow systems. Understanding of payment gateways, FX, and banking processes. A problem-solver with strong attention to detail and a proactive mindset. Excellent communication skills and the ability to build trust with clients and colleagues. Team player with a client-first mindset, eager to learn and grow. Why you’ll love this role: Be part of a growing fintech environment with a strong regulatory foundation. Play a pivotal role in shaping client trust and business success. Work in a collaborative, fast-moving team where your input is valued. Gain exposure to international markets and cross-border treasury operations. If you thrive in a dynamic environment and want to take ownership of critical processes that directly impact client experience, we’d love to hear from you.
