Surveillance Operator | The Ville Resort-Casino Are you a detail-oriented individual eager to progress your career in Surveillance? Join our dynamic team as a Surveillance Operator and play a pivotal role in ensuring operational security and fortifying asset protection for our property. About The Ville Resort-Casino Rising from the edge of the Great Barrier Reef, The Ville Resort-Casino is North Queensland’s premier destination for dining, entertainment and leisure, combining casual sophistication with the vibrant, playful spirit of modern Australia. Our precinct also includes our five-star luxury hotel Ardo and Townsville Entertainment & Convention Centre (TECC). Joining our team means you’re joining the best and brightest talent in tourism, hospitality, and gaming to help us create exceptional experiences for our guests every day. About the role As a Surveillance Operator, your exceptional observation skills and attention to detail will see you record, investigate, and report concerns relating to casino revenue, patron and employee safety, illegal/undesirable activities, and the integrity of gaming operations. You will demonstrate an understanding of Federal and State legislation relating to the Office of Liquor and Gaming and Casino regulations to ensure compliance and operational excellence. About you Hold a current Queensland Casino Employee or Key Employee Licence Have current or previous casino table games experience (3 major games) and/or gaming surveillance experience Demonstrate the ability to work in an environment that routinely requires extended spans of dedicated concentration Be proficient in mathematical, analytical and computer skills, including the Microsoft suite. Demonstrate excellent interpersonal and communication skills, both written and oral with the ability to liaise with key internal and external stakeholders as required. Demonstrate the ability to work autonomously and as part of a team in isolated conditions. Have the flexibility to work across a 24-hour roster that routinely includes 12-hour shifts including days, nights, weekends, and public holidays Applicants with knowledge of the Queensland Casino Control Act, casino procedures and the use of CCTV operating systems will be highly regarded. What we offer Competitive pay Generous discounts on accommodation and dining across the precinct Access to special offers with our corporate partners Career pathways with Morris Group businesses all over Australia and abroad Support via our Employee Assistance Program About Morris Group The Ville Resort-Casino precinct is part of Morris Group: an independent, family-run business operating a collection of iconic Australian experiences. With businesses in tourism, hospitality, aviation, and technology, we’re on a mission to make a positive impact doing work we love. From luxury resorts and lodges to urban beer gardens, elevated dining experiences, and superyacht adventures; everything we do is inspired by our love for good company and the great outdoors. Working for us At Morris Group, people are key. Every day we deliver exceptional experiences because of our exceptional people. We approach each day with a mindset of sharing and learning so we can grow as professionals and individuals. We are diverse, forward-thinking, and innovative, and we care about our communities, our environment, and the world around us. We believe that the way we do business and the way we treat each other is a key measure of our success. Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age. Our Values At The Ville, Ardo and TECC we create memorable experiences for our customers. We foster a dynamic and thriving entertainment precinct that brings people together. As a team our core values are all about the VIIBES: Vibrant, Integrity, Innovation, Belonging, Excellence, and Service with Care. How to Apply If this role sounds like the perfect fit for you, please apply by sending a copy of your CV and a cover letter.
