The Mid-Market Customer Success Manager at Go1 is responsible for driving customer value, retention, and growth in the market. This role involves ensuring customer satisfaction, maximising the adoption of Go1's learning solutions, and guiding clients through their journey. The position requires close collaboration with internal teams, expert relationship management, and the ability to provide high-quality consulting and resources to customers. Why you'll love this role: Go where passion meets purpose – Help shape the future of learning and make an impact on millions of learners worldwide. Go where growth is unlimited – Stretch your skills, take ownership, and grow fast. Go work with good humans – Kind, candid, and globally connected. Go beyond the ordinary – Autonomy, creativity, and a culture that celebrates experimentation. You’ll drive customer adoption, growth and retention, in a high-growth global SaaS company. You’ll partner with customers and colleagues who value learning, innovation, and measurable results. You’ll be part of a collaborative, high-energy team, that thrives on curiosity, accountability, and outcomes. What You’ll Do Own & grow your portfolio: Act as a strategic, trusted advisor to your customers. Build deep, multi-threaded relationships across decision-makers and influencers. Maximise value & adoption: Execute successful onboarding and deployment of Go1’s learning solutions with cross-functional teams. Run data-driven check-ins and Business Reviews, to measure success and find opportunities. Align Go1's learning solutions to each customer’s business objectives. Drive retention & expansion: Proactively identify growth opportunities and partner with Sales to deliver them. Monitor account health, address risks early, and implement mitigation plans to ensure renewals. Collaborate & contribute: Work with Product, Marketing, Support, and Operations to deliver a frictionless customer experience. Share insights, mentor peers, and help improve processes to scale success. What Makes You a Great Fit Proven success in a customer-facing, retention-carrying role (3 years), ideally in SaaS, L&D, or EdTech. Track record of exceeding KPIs, in retention, adoption, and customer satisfaction. Commercial mindset with the ability to identify and convert growth opportunities. Strong relationship builder, who can influence senior stakeholders and drive outcomes Analytical and data-driven approach to customer health and engagement, with strong communication skills. Curious and collaborative mindset, with the ability to work cross-functionally in a fast-paced, change-oriented environment. Self-motivated, and comfortable working remotely, with a commitment to continuous learning and improvement.
