At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong. Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions. We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be. About the Role: The Operations Coordinator, Community provides operational support and coordination across SCC (WA)’s Home Care/Support at Home services, acting as the primary escalation point for Care Coordinators, Service Coordinators, and Client Engagement. Working closely with the Client Services Manager and Workforce Operations Manager, the role is designed to flexibly respond to the needs of the service, ensuring that frontline teams are supported to deliver high-quality, person-centred, and timely services to clients. This position is located in our central office in Rivervale with the option to work from home two days per week. This is a fixed term role for 6 months. We’ll be asking you to: Provide operational leadership and guidance to Care Coordinators, Service Coordinators, and Client Engagement staff, promoting a culture of collaboration and accountability. Ensure teams are actively capturing and responding to client feedback, acting as the primary escalation point for client concerns and facilitating timely resolution. Collaborate with internal teams to deliver seamless, person-centred experiences for clients, ensuring services meet quality and satisfaction standards. Advocate for client satisfaction by driving high-quality service delivery and fostering strong connections and engagement within the community. Support workforce planning initiatives, including recruitment and retention, to build and sustain team capacity. Work with the General Manager, Support at Home and internal teams to facilitate the successful transition to the new Support at Home program. Achieve budget targets related to service hours, income, and expenditure. Monitor operational and capital budgets, track financial performance, and guide team members in implementing corrective actions where required About you: The ideal candidate would have experience in a similar role working in Community Servies in an Aged Care setting. Working with us: At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits: Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits. Corporate Health Insurance Free employee assistance program A diverse range of services which allows professional development and growth Paid Parental Leave Annual leave starting at 4 weeks Carers/personal leave Service Awards for long standing employees Flexible working environment How to apply: To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability. Kindly note, if your application progresses to an interview, we’ll be asking for: National Police Clearance - current within 6 months (or evidence of application) Immunisation record (Flu & COVID19) A completed pre-employment health questionnaire About us: Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. Our promise to our clients, residents and each other is to enable extraordinary because we; Listen, Act, Do not give up, Work as one. Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group. Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work. For more information on the services, we provide visit: scrosswa.org.au
