This is a Customer Success Manager, Growth - APAC role with Vanta based in Sydney, NSW, AU Vanta Role Seniority - mid level More about the Customer Success Manager, Growth - APAC role at Vanta As a Vanta Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy . This role is hybrid in our Sydney office 3 days per week and is not eligible for remote work at this tim e. What you’ll do as a Customer Success Manager at Van ta:Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven succe ss.Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic mann er.Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunit iesEmpower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retenti on.Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platfo rm.Serve as the point of contact for your customers and drive them to specific business outcomes on their timelin es.Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management soluti on.Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized tea ms.Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention resul ts.Liaise with Support to help quarterback resolutions for customer iss uesServe as the voice of your customers cross-functionally, providing feedback to the Product team and broader busin ess How to be successful in this r ole:Have 4 years of experience in Customer Success at a SaaS comp any.Background in running a book of business of ~150-170 accou nts.Willingness to collaborate with others and drive mutually beneficial outc omesSelf-motivated and curious: Bias for action and committed to iterating when neces saryWork effectively in a highly ambiguous, ever-changing environ mentPossess clear and thoughtful communication skills, with strong critical thinking abi lityBe highly empathetic to customers, with a proven track record of long-term customer retent ion.Experience with hitting retention targets and creating happy, healthy custo mersHave stellar problem-solving chops, and an enthusiasm for making a large impact early on at a star t-upExperience working in the security or compliance industry is a b onus What you can expect as a Va ntan:Industry-competitive salary and e quityHealthcare stipend towards health insurance for you and your depen dents16 weeks paid parental leave for all new parents (birthing, non-birthing, and adop tive)Health & wellness st ipendRemote workspace st ipendCommuter benefits for team members who attend the o fficeInternet and cellphone st ipend9 company paid hol idays20 days of PTO per yearVirtual team building activities, lunch and learns, and other company-wide ev ents! LI- hybrid Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Vanta team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Guiding customers through onboarding Monitoring customer health Empowering customers Key Strengths Customer success expertise ️ Communication skills Problem-solving skills Experience in SaaS Knowledge of security and compliance Project management skills Why Vanta is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Vanta not with Hatch.
