Job Description The Senior Claims Consultant is a specialist role within TAL’s Cbus portfolio team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members. This role also provides the opportunity to act as a mentor and escalation point, contributing to capability uplift, embedding best practice, and shaping the growth of this strategically important team. In this role you will: Manage a portfolio (20-30) of complex, underwritten, and high-value TPD claims with accuracy, efficiency, resilience and empathy. Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities. Collaborate with technical experts and business partners to support sound, high-quality decision-making. Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases. Act as a mentor and escalation point, coaching consultants and building capability across the team.
