About the RoleAre you seeking a high-impact team role that shapes a customer-oriented environment? Does the idea of combining operational excellence with innovation interest you? If so, read on… Our Customer Centre delivers key services that engage and support our customers, community, and stakeholders. These include customer service and support, connection services, metering, billing, credit management and customer experience initiatives. This vital role will be pivotal in delivering Barwon Water’s strategic vision of enabling regional prosperity, requiring a dedicated focus on our customer experience vision and commitments. This important role sets the strategic direction for Barwon Water’s customer channels and drives a culture of customer centricity, continuous improvement, operational excellence and employee engagement. As a member of the Customer Centre leadership team, you’ll support the operational performance of Barwon Water’s contact centre and customer contact channels. About YouWith your demonstrated strategic leadership, you’re able to seamlessly switch between future focused, strategic thinking and the delivery of daily operational objectives. You’re adept at maintaining productive internal and external relationships, through expert people and stakeholder engagement skills. Your demonstrated experience in leading teams through change, with a track record in digital capability uplift an advantage. You combine tertiary qualifications in business or commerce, with your extensive operational leadership in a contact centre environment.You thrive in a setting that will empower your decision making and where your experience will bring value to an award-winning team, focussed on CX and delivering on community expectations. About usBarwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic and environmental prosperity. We care about where we live and work, and we’re always looking for like-minded people to join our team. Why join us?At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments. Our work requires more than just engineering and scientific solutions. We’re learning from the tens of thousands of years of knowledge and insight from Traditional Custodians. Aboriginal and Torres Strait Islander people are encouraged to apply for this position.
