At Lite n’ Easy, we’re more than just meals - we’re about helping Australians live healthier, happier lives. Whether it’s supporting weight loss goals or maintaining a balanced lifestyle, we make healthy eating simple and enjoyable. Our team is driven by purpose and pride, crafting meals that are both nutritious and full of flavour. Are you passionate about delivering exceptional customer service and making a difference in the lives of NDIS participants? We’re looking for a dedicated Customer Service Support team member to join our Customer Operations & Distribution department.What’s in it for you?Supportive Environment: Work alongside passionate individuals in our Canning Vale WA locationMeaningful Work: Work for a brand that produce healthy meals to time-strapped individuals and those dedicated to wellness. The Role:As a Customer Service Support - NDIS, you’ll ensure NDIS-funded customers are onboarded and supported in line with service KPIs. You’ll be a key point of contact for stakeholders, helping Lite n’ Easy remain a provider of choice through outstanding service delivery. This is a full-time role, Monday to Friday based at our office in Canning Vale, WA. Flexible work options will be available after a suitable training is completed. Key Responsibilities:Onboard new NDIS customers and manage referrals within SLA timeframesRespond to inbound queries and urgent follow-ups with professionalism and careSupport contract and invoice processing in line with service standardsCollaborate with internal teams and third-party stakeholders including NDIA and plan managersMaintain compliance with privacy and PCI requirementsAssist with data administration across systems like Smartsheet and DocuSign About You:3 - 5 years’ experience in a customer service roleStrong verbal and written communication skillsHigh attention to detail and accuracyProven commitment to service excellenceConfident using systems such as Sales Support, Genesys, Switchboard, SSRS reportsProficient in Microsoft Office SuiteCompletion of NDIS Worker Orientation Module and Screening CheckAdaptable, proactive, and a team player with a positive attitude If you have a passion for customer service and are seeking a challenging yet rewarding opportunity where your work directly influences organisational success, then we encourage you to take the next step in your career. Join a team that values innovation, collaboration and customer care by clicking “Apply” now and be part of our journey toward Operational Excellence.Please note: Only Australian Citizens or Residents are eligible to apply
