We are looking for a new member to join our Mandurah showroom team to help people identify and select appropriate mobility equipment and daily living aids. You will be a member of a close-knit team with a reputation for providing excellent customer service and solutions matched to each individual's needs. The role is Full Time and based between our Mandurah WA showroom. Do you enjoy making a difference in people's lives? Do you have retail experience? Do you have a strong customer service focus? Are you a friendly, sensitive person who enjoys dealing with people? If yes, then this could be your next role! Our business For over 18 years, Emprise Mobility has been helping individuals suffering mobility challenges arising from age, disability or illness to enjoy more everyday living in every day. Our growing mobility equipment business sells, hires and services mobility equipment and daily living aids in Perth and Peel. Our products range from simple items such as crutches and shower chairs to automatic beds, electric mobility scooters and recline/lift chairs. About the role If you have experience working in retail showrooms, you are a customer-focused, compassionate, well-organised individual who likes every day to be a little different and get joy from helping people select products that make a real difference in their lives, then this could be your next role! Daily tasks will typically include: Complete retail sales in showroom. Organise delivery and handover of equipment through our warehouse/deliveries team. Liaise with allied health professionals (e.g. Occupational Therapists) to provide advice on products and organise product trials. Provide consulting, prepare quotes and complete sales administration activities for orders for equipment that will be purchased by organisations on behalf of their clients. Respond to email requests for information and order enquiries. Assist in managing the day-to-day operations of the retail showroom. Participate in the Saturday morning showroom roster, working every 2nd or 3rd Saturday morning (outside of this, working hours are Mon-Friday only, no late nights) Skills and Experience Required Good people skills with a friendly & positive manner Good communicator with excellent presentation Sensitivity to those who are elderly and/or disabled. A quick learner with a strong focus on customer service. Can work independently and in a team. Very well organised. Meticulous attention to detail. Ability to be flexible and to "read between the lines". COVID-19 Current COVID-19 vaccination is essential. Applying If this job aligns with your aspirations, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume. Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors and be able to pass a pre-employment medical and drug & alcohol screen. Emprise Mobility is an NDIS Registered Provider and you must be willing to apply for an NDIS Worker Screening before commencing employment. You must have the right to live and work full time in Australia to apply for this position.
