Description Embrace a role with genuine purpose and impact Make a difference in your local community when it matters most Work for a market leader with great benefits and a strong workplace culture InvoCare is an industry leader for funeral services in Australia, New Zealand, and Singapore and growing! Our team are passionate and dedicated to delivering exceptional customer experiences during some of life's most challenging moments, and our commitment to compassion, excellence and innovation sets us apart. We operate over 300 funeral locations, 17 cemeteries, and 29 crematoria across Australia. We also manage private memorial parks and offer pet cremation services. Our national brands include White Lady Funerals and Simplicity Funerals and local brands such as Guardian Funerals. Working with InvoCare is truly a unique and rewarding opportunity, you will: Work with incredibly committed and caring people in a purpose driven organisation Experience the privilege of honouring life and serving families in everything we do Have a strong sense of pride in the work you do each day Demonstrate your potential as you achieve your goals and targets and grow with us Reporting to the Executive General Manager, Australian Funerals, this role forms part of the Australian Funerals Senior Leadership Team. The General Manager, NSW/ACT Funerals is a key role and requires an accomplished senior leader with a broad range of skills, which include, multi-site people leadership, business development, strategic and operational delivery, and full P&L responsibility. Key deliverables for this position are: Creating and fostering a high-performance culture Delivering industry high standards Producing exceptional customer experiences Increasing market share across your region Leveraging operational efficiencies. To succeed in this role, you’ll be a customer-centric and growth-oriented leader who combines a track record of delivering strong results with a genuine commitment to supporting and empowering others. You will need to display your empathetic style and be commercially astute. Your success in delivering outstanding customer service through a geographically dispersed workforce is paramount. Proven experience in leading and inspiring through other leaders will be essential. Values and culture are at the heart of this role. You will bring genuine passion, lead with integrity through your actions, and inspire those around you to strengthen team engagement, deliver meaningful experiences for our client families, and drive exceptional business outcomes. Your strategic mindset will be vital, as will your curiosity and commitment to understanding the details of our operations. With outstanding communication and interpersonal skills, you’ll build trusted relationships across your team, with key stakeholders, and within the broader industry—actively growing networks that support collaboration, innovation, and long-term success. Benefits of joining InvoCare: The benefits you can receive include: Reward and recognition programs Tailored induction and training programs Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience Fitness Passport - offers you and your family access to a wide range of fitness facilities at a reduced cost, encouraging a healthier lifestyle, which can lead to improved physical and mental wellbeing Networking opportunities across the business and with peers Birthday and paid parental leave Free access to an Employee Assist Program. How to Apply: InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, please click on ‘Apply’ and upload a copy of your Resume and Cover Letter outlining your suitability for the role. Applications close on Friday 26 th September 2025 at 5pm. Find out more about InvoCare https://www.invocare.com.au Learn more about White Lady Funerals www.whiteladyfunerals.com.au Our InvoCare Values www.invocare.com.au/careers/our-values At InvoCare we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.
