Rehabilitation & Relationship Manager Multiple full time, 12-month opportunities available Geelong office location, with flexible hybrid working Competitive salary $113,196 base plus superannuation Help improve the everyday, every day Right now, we’re seeking a Rehabilitation & Relationship Manager who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone who’ll bring their authentic selves to work, stand up for what’s right, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners. About the role In this role, you will work collaboratively to co-ordinate key stakeholders and services in line with the Transport Accident Act, to support rehabilitation for clients to get their lives back on track. You will manage a portfolio of clients who have sustained injuries and may have a range of biopsychosocial issues which impact upon their recovery. You will take a holistic view of your client needs, developing and implementing plans for a client centered approach to support recovery. About the Team These roles will be a part of our Relationship Manager Branch within the Clients Division. The Relationship Management branch support best client outcomes and a sustainable scheme. This division and its outcomes have a fundamental and direct impact on the performance of the TAC as a whole in the areas of client outcomes, client experience, return to work, scheme participation, scheme performance, common law resolution and legal. The Relationship Management branch includes 9 Relationship Management teams who support a cohort of clients including the following: Child & Youth / Families: Children, youth & families key focuses are family, education & community participation. Mental Injury Only (MIO): Clients who have sustained mental injuries from either witnessing transport accidents, or from losing a family member from a transport accident. Work Stream: Aim to impact positive Return to Work outcomes with clients who are self-employed, job attached or unattached. This is achieved through early intervention and proactive engagement with a client, their employer where applicable and providers to ensure rehabilitation is tailored to support work readiness. Health Stream: Aim to impact positive return to life role functioning through early intervention and proactive engagement to ensure rehabilitation is tailored to client needs. What we’re looking for Client and stakeholder management Assess client needs and develop plans in relation to a biopsychosocial model. Clear communication with the client pertaining to the goals of the plan and the scope of practice that TAC will support alongside formal and informal supports for non-motor vehicle accident related needs. Continuously review the effectiveness of service provision and work with the client to adapt their recovery plan to ensure desired outcomes are achieved Engage with clients and key stakeholders, to facilitate return to work goals and programs to aid in the client’s recovery journey Empower the client to choose the most appropriate services to meet targeted needs Empathy Use empathy and develop rapport to engage in meaningful conversations with clients, utilizing motivational strategies to support them on their recovery journey Professionally engage with stakeholders to collaborate toward best outcomes for clients Level up your career. Apply now Click apply to submit your Cover Letter, Resume, and responses to questions as a short submission. If successful, you will progress to an interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Shared Services Specialist Kristen Izatt on Kristen_izatt@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Tuesday 16 th September 2025. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au . If over the phone is better for you, our number is 5225 7500. A safe place to work We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA people to apply for roles. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website . This role will require you to have a valid Working with Children Check. Do you know someone who will be the perfect fit for our team? Learn how to share the opportunity and refer a friend today! A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP) Please note, temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply Rehabilitation & Relationship Manager . Please reach out to your agency and they will submit an application on your behalf.
