The Data Scientist drives the analytics strategy for HCF’s Thank You program by interpreting loyalty and behavioral data to deliver actionable insights that enhance personalisation, offer development, and member engagement. As HCF’s loyalty data expert, the role involves cross-functional collaboration, stakeholder engagement, and reporting to maximise program value and guide strategic execution. Key responsibilities: Establish and implement a data science and analytics strategy for the Thank You program: Design a robust framework that supports the program's goals, setting clear objectives and KPIs to measure success and guide continuous improvement. Drive prioritisation of actions based on data analysis insights: Identify key areas of focus and work with the Loyalty Lead and Manager, Partnerships to prioritise initiatives that offer the greatest potential for improving member engagement and program outcomes Analyse loyalty program, Member behavioural data and the wider ecosystem of HCF owned assets (e.g. Healthful) to uncover actionable insights: Utilise advanced techniques to examine data patterns, trends, and correlations to gain a deep understanding of member behaviours and preferences. Combine loyalty, behavioural, and operational data to maximise program value: Integrate multiple data sources to achieve a comprehensive view of the loyalty program's performance, enabling data-driven decisions that enhance member engagement and program effectiveness. Manage the planning and execution of analysis activities: Oversee the end-to-end process of analytical projects, from initial planning and data collection to analysis, interpretation, and presentation of findings. Implement data-driven engagement strategies in collaboration with stakeholders: Work alongside stakeholders to translate analytical insights into practical strategies that enhance member engagement and loyalty, ensuring successful implementation and execution Perform work in a manner that complies with relevant regulatory standards including Work Health & Safety (WHS) legislation Essential Skills 3–5 years' experience in data science roles Tertiary qualification in mathematics, statistics, computer science, or a related field (postgraduate desirable) Proficient in at least two of SQL, SAS, Python, or R Strong attention to detail and analytical mindset Excellent communication skills, with experience in reporting and presenting insights Proven ability to manage stakeholders and collaborate across teams Proactive, solution-oriented approach with a positive attitude Desirable Skills: Skilled in presenting insights to diverse stakeholders Proven experience in loyalty and rewards program analytics Familiarity with the private health insurance sector Takes ownership and pride in delivering high-quality work Strong organisational skills with the ability to multitask and prioritise effectively Solid project management capabilities with a results-driven mindset Passionate, focused, and motivated by clear targets About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: 50% subsidy on HCF hospital and/or extras cover 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
