JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. Amazing health and wellness benefits and perks. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Sydney location in the Cardiac Rhythm Management business. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. As the Customer Service Representative,ANZ you’ll be liaising with customers, finance, distribution, marketing, supply chain, and sales/commercial departments to facilitate the timely and efficient fulfilment of products and services to customers in an order to cash environment. What You’ll Do Process purchase orders, stock requests & capital orders. Manage customer service email boxes Manage backorders and open orders on a daily/weekly basis as required Manage case bookings, process shipment and return orders and reconcile kit inventory. Identify and assess customers’ needs to achieve satisfaction. Answer customer telephone enquiries, orders, service needs and complaints and log customer feedback. Organise product returns and credits. Work with 3PL teams for the completion of product shipment and returns. Log PR events Create and maintain customer accounts. Extend patient and physician accounts through collaborations with the Product team. Support month-end, quarter end and year end activities. Participate and support system implementations and other related projects as required. Participate and support audit activities as required. Update or notify changes in SOPs/work instructions as required. Required Qualifications and Experience At least 2 years experience in Customer Service in a sales environment Intermediate proficiency in MS Outlook and Excel Strong phone contact handling skills and active listening Preferred Qualifications Working knowledge of ERP and CRM systems, experience with SAP desirable. Intermediate knowledge of Microsoft suite (Word, powerpoint, Excel) Product based customer service experience The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Australia > Macquarie Park : 299 Lane Cove Road ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable
