Description Create your best future and join Westpac as a Team Member (Mortgage Operations) Permanent Full-time opportunity Lockleys, SA based Hybrid working model What’s the role? As a Team Member within Mortgage Operations , you will contribute to a collaborative team environment and build strong relationships across Mortgage Operations and the broader Westpac Group. Your work will directly impact service outcomes for our customers. This is a critical role in supporting post-settlement operations within the Mortgages division, specifically focusing on the Day 2 process, and also First Home Owner Grant (FHOG) applications. You will be managing post-settlement mortgage documentation, resolving file discrepancies, and ensuring timely completion of Day 2 tasks. This role also involves maintaining accurate records to support audit readiness and operational transparency. Additionally, you’ll ensure compliance with state legislation and internal policies through validation of supporting documents. The team also liaises with State revenue offices, brokers, HFMs, and internal stakeholders. You will work to ensure you remain focused on the delivery of quality output, following Westpac policies and procedures when completing functional activities. What do I need? A customer-focused mindset with a commitment to delivering sound outcomes within regulatory and risk frameworks. Experience in banking or financial services is preferred. Demonstrated ability to navigate and work efficiently across multiple systems and platforms. Exceptional attention to detail and ability to meet accuracy and timeliness standards. Strong written and verbal communication skills, with the ability to build professional relationships. Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
