ABOUT THE ROLE: Arrow Bronze is the leading Australian manufacturer and supplier of cast bronze and aluminum memorial plaques and products for the cemetery, memorialisation, architectural and government sectors. We are looking for a passionate, highly motivated, energetic, and hands-on Administrative Assistant to join our team in Dandenong South. As an Administrative Assistant at Arrow Bronze, Australia, you'll be the frontline champion providing top-notch support and assistance to our valued customers. From answering incoming calls, addressing enquiries to processing orders and resolving concerns, you'll play a pivotal role in maintaining robust customer relationships. Your dedication to delivering exceptional service will directly contribute to the company's and your success. As an Administrative Assistant, you will be responsible for: Handling inbound customer calls and emails, ensuring customer service objectives are achieved. Making outbound customer calls and emails to organise and confirm order status and deliveries. Process orders efficiently using our systems, ensuring seamless transactions. Receiving, sorting, distributing and dispatching daily mail Address customer enquiries and complaints, ensuring swift resolution and customer satisfaction. Adhere to processes but always look for opportunities to improve them. ABOUT YOU: We work in a complex and fast-paced environment. You will be a detail-oriented, self-motivated person with high energy, time management skills and a strong focus on customer support. In addition to the above, having the below would be advantageous. Excellent phone manner. Advanced Excel and MS Office skills. 2-3 years of experience in administration roles. Ability to work in a team environment. Strong communication skills. Proactive and highly organized. A positive "can do" attitude and an engaging behaviour. Commitment to providing exceptional customer service. WHAT WE OFFER: 8 month fixed term contract position Monday to Friday based in Dandenong South, Melbourne. Vic. This is a fantastic opportunity to join a great working environment with a supportive culture. Supportive, family-friendly, and incredible culture that promotes a healthy and fun workplace. Arrow Bronze is committed to creating high-quality, sustainable employment opportunities for First Nations People. We welcome people with a disability and neurodivergence. Apply now and find out more about our inclusive culture where all employees thrive. If you are looking for a change and a chance to work in an agile and fun environment, then apply by emailing arrowbronze.com.au or via the Apply button.
