Our Client Our client is a well-regarded government organisation providing legal, financial, and guardianship services to the public. Operating under a larger state government cluster, the agency plays a vital role in protecting and supporting individuals—particularly vulnerable populations—across New South Wales. With a workforce of over 700 employees and stewardship over billions in client assets, the organisation combines community impact with regulatory and legal service delivery. It is known for its commitment to ethical practice, digital innovation, and citizen-centric services across NSW. About the Role We are seeking an experienced and reliable Registry Officer to join a high-performing administrative team. This role is critical to the accurate and timely registration, filing, and management of sensitive legal documents in a fast-paced, customer-focused government environment. The position is ideal for candidates who thrive in structured workflows, have a keen eye for detail, and enjoy being part of a supportive, mission-driven team. Pay rate: $45.60/hr Super (PAYG) Hours: 7 hours/day, 35 hours/week Location: Parramatta WFH: Hybrid 2-3 days WFH Contract Length: ASAP start to 31 December 2025 Key Responsibilities Register new legal documents such as orders, reasons for decisions, and supporting paperwork into internal client databases Record and route incoming correspondence including letters, group emails, and electronic faxes to relevant departments promptly Perform document filing for both new applications and ongoing client records to ensure easy and compliant retrieval Create and maintain client folders with accurate data entry and unique identifier codes Liaise with internal teams and external bodies such as NCAT to facilitate accurate and timely document exchange Escalate complex matters to senior registry staff for guidance and resolution Develop working knowledge of relevant legislation, policy, and operational procedures Contribute to the improvement of registry procedures, records management practices, and service delivery frameworks Ensure all actions meet established service standards, privacy requirements, and compliance obligations About You Demonstrated experience in administration, records management, or registry functions, preferably within government or legal settings Excellent attention to detail and a proactive approach to maintaining data integrity Competent user of Microsoft Office and client management systems Comfortable managing high volumes of sensitive documentation within strict timeframes Ability to follow procedures while adapting to workflow changes or competing priorities Strong communication and interpersonal skills; able to collaborate across teams Ability to handle confidential matters professionally and ethically Understanding of NSW government procedures or tribunal processes desirable Fully COVID-19 vaccinated with acceptable proof Australian Citizen, Permanent Resident, or long-term visa holder with full working rights – sponsorship is not available As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help Application Process Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting. We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at recruitment@charterdiligence.com.au and (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth). Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.
