This is a Administration Clerk role with Team Global Express based in McDougalls Hill, NSW, AU Team Global Express Role Seniority - junior More about the Administration Clerk role at Team Global Express Join Our Team as an Administration Clerk – Singleton Location: Singleton, NSW Hours: Monday to Friday, 10:00 AM – 6:00 PM Bring your attention to detail, people skills, and passion for service into a dynamic logistics environment! We are currently seeking an enthusiastic and reliable Administration Clerk to join our team at the Singleton depot . This role plays a vital part in ensuring smooth day-to-day operations, with a strong focus on customer service, accuracy, and efficiency. If you enjoy variety in your day, thrive in a busy office environment, and take pride in helping things run smoothly behind the scenes—this is the role for you! Key Responsibilities: Answer and direct incoming phone calls Action and respond to customer service emails and Salesforce enquiries Assist customers with depot collections, drop-offs, repacks, and damages Investigate freight escalations and manage unidentified freight Complete daily data entry, including raising consignment notes and updating internal systems Scan finance copies and close driver manifests Conduct internal audits and complete general admin tasks as required Provide timely, accurate, and professional support to both internal and external customers What You’ll Need to Succeed: Previous experience in administration, clerical support, or customer service (transport/logistics preferred but not essential) Strong communication skills – written and verbal Good computer skills and confidence using internal systems A friendly, helpful attitude and a willingness to go the extra mile High attention to detail and the ability to multitask under pressure A team player mindset with a proactive approach to problem solving What’s In It for You? Monday to Friday daytime hours – enjoy your evenings and weekends! Supportive team environment in a well-established national brand On-the-job training provided with opportunities to grow Join a company that values safety, service, and career development Apply Now! Be a part of the team that helps keep Australia moving. If you're organised, customer-focused, and ready to take the next step in your administration career, we want to hear from you! About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/. Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Team Global Express team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Answering phone calls ✉️ Responding to emails Assisting customers Key Strengths Attention to detail ️ Communication skills Customer service Experience in logistics ⚡ Multitasking Problem-solving Why Team Global Express is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Team Global Express not with Hatch.
