Location: Sydney, NSW | Team Size: ~300 | Reports to: Executive General Manager About InvoCare InvoCare is Australia, New Zealand, and Singapore’s leading provider of funeral, cemetery, and cremation services, trusted by families in life’s most important moments. With over 40 brands, including White Lady, Simplicity and Guardian Funerals, InvoCare combines high-quality service with operational excellence. Following its acquisition by TPG Capital in 2023, InvoCare is entering a transformative growth phase, offering employees the chance to make a meaningful impact in a collaborative and supportive environment. The Role We are seeking an experienced, values-driven General Manager to lead our NSW/ACT operations. You will have full P&L accountability and oversee ~300 employees across multiple locations and brands. This pivotal role drives growth, operational excellence, and high-quality service, while building high-performing teams and fostering a customer-centric culture. Key Responsibilities Lead the NSW/ACT business with full P&L accountability; Oversee a workforce of ~300 employees across multiple locations and brands; Drive operational excellence, ensuring consistency and quality of services; Build, coach, and inspire a high-performing leadership team and frontline workforce; Deliver growth through both increased case volumes and enhanced service offerings; Identify and implement commercial efficiencies and operational improvements; Strengthen community engagement and industry relationships; Represent InvoCare at industry events, networks, and external stakeholder groups; Translate strategic priorities into clear operational outcomes; and Foster collaboration, trust, and alignment across a complex, multi-site business. About You You are a proven senior leader with strong operational and commercial expertise, capable of balancing empathy with resilience in a sensitive and purpose-driven industry; You thrive in complex, multi-site environments and have a track record of delivering growth, building teams, and driving operational success; Senior leadership of 100 employees, ideally 300; Proven P&L accountability of $50m or greater; Strong commercial acumen – ability to interpret and operationalise P&L levers; End-to-end operational leadership experience (sales, customer service, operations); Multi-site management experience in customer-focused industries (e.g. aged care, property, telco, or similar); Ability to lead through change while maintaining stability and performance; Experience creating and sustaining high-performance cultures; and Strong stakeholder engagement and relationship-building skills. Why Join InvoCare Lead a purpose-driven organisation making a genuine difference in people’s lives; Take on a high-profile role with full operational ownership; Work with a respected, market-leading organisation with strong growth potential; Opportunity to shape the culture, performance, and future direction of NSW/ACT operations; With private equity backing, this is a time of transformation, with a strong focus on growth, profitability, and operational excellence; and This role leads InvoCare’s most strategic state operations, shaping the customer experience for thousands of families each year during life’s most important moments. How to Apply For more information or a confidential discussion please email Chase Clayton via email, chase.clayton@uandu.com quoting reference 42670. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs. Please submit your resume in Word format only.
