Job Description You will be responsible for: Respond to internal and external customer flight enquiries, including date changes, schedule changes, name corrections, refunds, cancellations, and airline credits. Meet quality and productivity KPIs in line with business objectives. Process refunds through Sabre and third-party suppliers (consolidators). Issue and reissue e-tickets via Sabre and consolidators. Manage Sabre schedule queues and action schedule changes efficiently. Deliver an exceptional, premium experience to our customers. Resolve customer complaints and issues promptly, or escalate to the appropriate department to ensure timely resolution.
