We’re Peninsula, the global 1 for Workplace Relations and Health & Safety advisory. Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a global client base of over 145,000, we’re proudly privately owned, financially stable, and growing fast. Due to internal career progression, we have an opportunity for an Onboarding & Engagement Manager to join our team. This is a critical role in which you are tasked with heading up an ambitious, hungry team who are responsible for our client’s experience, optimising process and exceeding service levels. Key Responsibilities: Working with internal teams to ensure new clients are onboarded within SLA. Track themes, share insights, and drive onboarding and engagement through smarter service delivery. Collaborate with internal departments to achieve SLA's and identify areas of improvement throughout onboarding and engagement Drive and create innovative material to increase adoption of the service. To succeed in this role, you'll bring: A natural drive to fix, improve, and take accountability, driving service levels. Strong reporting and analytical background, through excel Power BI and TableauConfident navigating competing priorities with a sense of urgency and professionalism. Exceptional communication and problem-solving skills, with a calm, empathetic approach. You'll have strong influencing language to be able to work with stakeholders at all levels of the business. Working with us is pretty awesome You will be joining a global brand with local impact and, endless career opportunities across ANZ and beyond. With unparalleled career pathways to ensure your progression, this is coupled with our Peninsula Perks which include: Enhanced Leave: Start with up to 25 days leave in your first year and, earn more as your career grows—up to 31 days after 5 years!Profit Sharing: Share in the success of the business with an annual bonus. Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values. Career Pathways: Take your career further with a structured development path and opportunities to grow into an Associate Director role. Education Assistance Program: We support your professional development with ongoing education assistance. Bright Exchange: Access exclusive discounts on hundreds of products and services. Health & Wellness: Enjoy a $250 voucher, gym discounts, and more!Social Club: Enjoy monthly events to connect and have fun. This is a key role in our client experience team — one where your voice, resilience, and service excellence will make a real difference. Apply now and help us lead the way in exceptional workplace services. At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer. Please note: Peninsula have preferred agency partners. We do not accept unsolicited applications.
