CLIENT SUCCESS SPECIALIST (LEGAL) Do you think the King is the only person who should get a holiday for their birthday? No? Then keep reading. If you are legally trained and sales inclined? We want you. Do you love connecting with people more than battling billable hours and managing files? Do you have a knack for turning warm enquiries into strong client relationships? If so, we have the perfect opportunity for you. Our modern and forward-thinking law firm is seeking a Client Success Specialist to revolutionise the way we attract, convert and welcome new clients into our firm. About Us “This company has the highest standard of professionalism I have ever experienced” – just one of our 5-star Google Reviews. Our commitment to providing exceptional legal services and outstanding client satisfaction has set us apart as a trusted and respected firm. Perks and Benefits Fantastic team culture. Competitive salary package commensurate with experience. Birthday Leave (and other additional leave opportunities). Flexible work arrangements and a healthy work life balance. Opportunities for professional development and growth within a modern and innovative law firm. Collaborative and inclusive work environment, fostering teamwork and creative problem-solving. Access to cutting-edge legal technology and resources. When it comes to your career, why settle for second best? The Job - What you'll be doing As our Client Success Specialist, you’ll be the friendly knowledgeable first point of contact for injured people who need our help – and your blend of empathy and persuasive communication will guide them through the door. You will play a vital role in liaising with our new client leads and shaping the client experience from the very beginning. Responsibilities Speak with potential and new clients via chat/SMS, email and phone, ensuring they feel heard, supported and informed. Ask the right questions and gather information to assess their case and eligibility. Clearly explain what we do, how we can help, and why we’re the right choice. Build rapport and trust quickly – then confidently guide them to sign on. Maintain an organised client database, ensuring accurate data management and compliance with legal regulations. Identify opportunities to streamline and optimise your processes, leveraging technology and best practices. Help us improve how we connect, convert and care for every new client. Requirements Are a natural communicator, good listener and have a genuine passion for delivering exceptional service to clients. Experience in a client-facing role, preferably within a professional services firm. Ability to recognise client needs and understand their pain points. Proficiency in general office technology. Ability to prioritise tasks effectively and handle multiple workflow streams simultaneously. The People We have surfers, runners, movie buffs, music lovers, (bad) golfers and every other variety of people. We have family people, single people, dog people, happy people. You will find some really great colleagues and friends here. If you are ready to revolutionise the client onboarding experience in the legal industry and contribute to our firm's modern approach, don’t let this opportunity pass you by. Apply today by sending us your CV and if you really want the job, include in your application a quick video on why this job is for you. TPIL Lawyers is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation. Please apply in writing to: The HR Manager TPIL Lawyers tpil.com.au Recruitment agencies – please do not apply for candidates Thank you to all applicants for your interest in this position. We appreciate you taking the time to submit your CV. All applications will be carefully reviewed and candidates selected to move to the next stage in our recruitment process will be contacted by phone.
