Key Responsibilities Include: · Provide technical support either by phone, remote access or deskside visits as needed · Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support · Smart Hands and Feet support if required · Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service · IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software Skill Requirements: · Excellent experience as a desktop technician, computer technician or IT support in a professional business environment · Must have excellent customer service skills working with end users and VIP's · Experienced in supporting MS office applications (office 2003-2016) · Windows OS 7 and 10 · Knowledge of WAN/LAN Technology · Basic knowledge of Network Topology LAN/WAN · Cisco Switch installation and configuration as per Config template · Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment · Knowledge of ticketing system or equivalent
