Overview Suupaa is a next-gen hospitality brand — format-flexible, culture-led, and designed for scale. An ode to Japan’s iconic konbini, we blend casual dining, takeaway, and retail into one seamless, everyday experience. Suupaa exists to create experiences that are culture-led, creatively driven, and commercially intelligent — shaping expressive, enduring, and contextually relevant hospitality that adds value to both place and people. After a successful launch earlier this year, we’re now entering our next phase — focused on operational excellence, multi-site readiness, and sustained growth. We’re looking for a General Manager to lead the operational, financial, and people & culture execution of Suupaa, while also supporting group-level operations across our sister venue, Future Future. This is a hands-on, full-time role based in Cremorne, with flexibility for admin and planning tasks WFH. The role isn’t just about running a venue — it’s about delivering on a clear roadmap to build one of Australia’s most influential konbini-style brands. You’ll bring structure, discipline, and momentum to the business: leading and coaching a growing team, tightening margins, and embedding the systems and technology needed to scale with consistency and brand clarity. While day-to-day operations will be the core focus, the role will also contribute to site expansion, product development, brand initiatives, and broader strategic planning and growth. Responsibilities Lead the operational, financial, and people & culture execution of Suupaa, with secondary responsibilities supporting group-level operations across the sister venue, Future Future. Direct day-to-day operations and drive a clear roadmap to build a scalable konbini-style brand. Lead and coach a growing team, tighten margins, and embed systems and technology to support consistent growth and brand clarity. Contribute to site expansion, product development, brand initiatives, and broader strategic planning and growth. Timing & Compensation Interviewing now for an end of Q2 start. We’re offering a tailored package that reflects the calibre and contribution of the successful candidate. This includes a combination of base salary, performance-based bonus, and the potential for future equity participation aligned to long-term commitment and strategic impact. Qualifications Proven leadership and people management skills Strong operational and financial acumen — including experience with P&L oversight, cost control, and reporting Excellent communication and customer service mindset Familiarity with compliance requirements (licensing, OH&S, food safety, award interpretation) Experience in inventory management, ordering systems, and supplier coordination Ability to work both on-site and remotely with confidence Prior experience scaling or systemising multi-format venues is highly valued Hospitality venue management experience essential; exposure to hybrid or fast-casual models a plus J-18808-Ljbffr
