Job Description We are seeking an enthusiastic and customer-focused Front Office All Rounder to join our diverse Front Office team. Our hotel caters to both business and leisure guests, featuring three conference spaces and an in-house restaurant, ensuring an exceptional experience for all visitors. The ideal candidate will possess excellent communication skills and a warm, welcoming demeanor, ensuring every guest feels valued and attended to. Primary Duties: Greet and assist guests as their primary point of contact throughout their stay. Facilitate friendly and enjoyable check-in, and check-out processes, providing luggage assistance, and tourism information where required. Provide friendly service to external and internal guests at all times, including recommendations for local attractions as well as hotel services. Answer phone calls with professionalism, and coordinate reservations to ensure accuracy in room allocation. Handle guest inquiries both in person, and over the phone, resolving enquires promptly and efficiently.
