Job Summary: As a Service Technician in our Customer Care team, you’ll provide practical hands-on support to customers in the Emergency Services Industry, including IT fit outs for our enterprise clients, the assembly and installation of mobile data equipment in emergency vehicles, analysis of service requests, and maintenance and repair activities both in the field and in the workshop. Job Description: About the Role As a Service Technician in our Customer Care team, you’ll provide practical hands-on support to customers in the Emergency Services Industry, including IT fit outs for our enterprise clients, the assembly and installation of mobile data equipment in emergency vehicles, analysis of service requests, and maintenance and repair activities both in the field and in the workshop. You’ll have the opportunity to: Perform 1st and 2nd tier diagnosis for assigned faults and systemic issues, and assemble, test, and repair vehicle and equipment assemblies. Assist in preparing or updating installation/maintenance manuals, work instructions, and investigative reports, and maintain records of time spent on each activity. Assist in controlling spare and faulty inventories, updating equipment location details, and advising management on replenishment requirements. Ensure all installations and maintenance are conducted in a safe manner and in compliance with OH&S Regulation guidelines. Update and maintain all mandatory Equipment and Software Configuration details using the asset management system. What you’ll bring to the role: Experience in either low voltage electrical or automotive roles in a customer-facing environment. Experience in investigation and analysis of hardware issues and management through to resolution. Experience in reading and interpreting wiring diagrams and identifying electrical circuits. High computer/technology acumen. Why Corvanta? With a team who are truly dedicated and passionate about what they do, Corvanta understands the impact ambulance services providers have on people’s lives. In an industry where providing essential health services and excellent care is paramount, it is crucial patients receive the right care, at the right time, at the right place. To meet these objectives, our business is solely focused on delivering quality solutions that support incident response to influence better outcomes. We’ll continuously support you so that you can bring your best self to our team. It’s your ideas, energy, and drive that will help all of us grow, innovate, and be successful. If you join Corvanta, you will have the opportunity to: make a difference join a supportive culture work locally and globally access various employee benefit schemes be challenged every day, and most importantly, have fun whilst achieving it all! Corvanta is part of Modaxo, which brings together 22 brands that solely focus on People Transportation technology. Corvanta and Modaxo are part of the Constellation Software Group which is the largest IT company in Canada and has over 125,000 customers in more than 100 countries across the globe, with offices on every continent. Please note: Only applicants with Australian working rights will be considered for this role. You will need to successfully pass an Australian National Police Check if you are successful. Worker Type: Regular Number of Openings Available: 1
