Provide high-level Tier 1 and 2 ICT support to a wide range of Agency Business Systems â Human and Shared Services customers. This includes initial processing of Jira service tickets (Clinical, Child Protection, Education and Training, Housing, Local Government and Community Development Sports, and Youth Justice systems) within stringent timeframes and in compliance with applicable service and security standards. The role also supports the Agency Business Systems â Human and Shared Services Front-line Support team in other administrative tasks, such as user access, user deactivations, incident investigations, records management etc. as determined by the Manager Front-line Support.
