Job Description Join the EV Revolution with Us! We’re on the lookout for a proactive Residential Customer Service Representative to be the friendly first voice our customers hear. You’ll be: Answering inbound calls and emails with a smile in your voice Guiding customers through their EV charging options (no jargon, just solutions) Preparing quotes and smoothly handing over to our Projects team once the deal is sealed If you’re a natural communicator with a customer-first mindset and love turning enquiries into action, this is your chance to play a key role in helping households step into the future of clean energy. As part of your role you will: Be the first point of contact, handling 40–60 inbound calls, emails, and web queries each day Understand customer needs and recommend the right EV charging solutions (hardware installation) Guide customers through the quoting process and confirm acceptance with confidence Keep accurate records and hand over confirmed jobs to the Projects team for smooth scheduling and installation Work towards monthly and quarterly KPIs — from calls and follow-ups to sales revenue and conversion metrics Maintain clear, up-to-date notes on every customer interaction and pipeline activity Represent EVSE with professionalism, enthusiasm, and a genuine customer-first approach
