The Company Be part of our esteemed global organisation that excels in delivering premium products through sustainable manufacturing! Our client is seeking a remarkable individual to join their team on a full-time, permanent basis, in Customer Service and Warranties. The Position Reporting to the Head of Customer Experience, your responsibilities will include: Acting as the first point of contact for inbound inquiries received via phone and email Troubleshooting and resolving incoming customer issues and escalations Keeping up to date with product changes and warranty terms and conditions Ensuring warranty claims are processed in a timely and professional manner Identifying user requirements and providing effective customer solutions on a daily basis The Candidate The successful applicant will have proven customer service and warranty experience in the manufacturing or distribution industry, and must display the following: End-to-end Customer Service and Warranties experience Knowledge of Microsoft Suite and CRM software programs Proven ability to troubleshoot and problem-solve complex inquiries Perform well under pressure and within a fast-paced environment Ability to meet and exceed key performance objectives If the opportunity to secure employment within a supportive and growing organisation excites you, please hit the 'Apply Now' button to submit your application, or alternatively, contact Terri Coombes or Lauren Toledo on 03 9088 2 for a confidential discussion.
