We are looking for a friendly and efficient Customer Service Representative to join our team at a busy Chinese takeaway. The ideal candidate will have good communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. You will be the first point of contact for our customers, ensuring that their orders are taken accurately and that they receive good service. Key Responsibilities: Greet customers warmly and provide helpful assistance with menu items, special requests, and dietary preferences Take orders by phone, in person, ensuring accuracy and clarity Process payments using a variety of methods (cash, credit/debit cards) Coordinate with kitchen staff to ensure timely preparation of orders Handle customer complaints and resolve any issues professionally and efficiently Keep the front of house area clean and organized Assist with packing takeaway orders, ensuring they are correct and neatly presented. Qualifications: Previous experience in a customer service role is a plus but not essential Ability to multitask and work well under pressure A friendly and outgoing personality Basic math skills for processing payments Availability to work evenings, weekends, and holidays What We Offer: Flexible working hours A friendly, team-oriented work environment To apply, please send your CV to tonglai1104@gmail.com. We look forward to hearing from you! Job Type: Casual Pay: $49,900.00 – $82,501.37 per year Work Location: In person
