St Verena Medical Centre is hiring a Casual/Temporary Medical Receptionist role in Mount Eliza, VIC. Apply now to be part of our team. Job summary: Flexible hours available No experience required for this role Experienced Medical Receptionist - 2 casual positions available Location: Mt Eliza, Victoria (opening September 2025) Hours: Casual, 15–30 hours per week (weekdays), with the potential to transition to part-time or full-time Reports to: Practice Principal (and supported by nursing and clinical staff) About Us Be part of something special right from the beginning: a modern, patient-centred general practice opening its doors in Mt Eliza this September. Our team values innovation, empathy, and excellence in care—and we’re looking for someone who naturally embodies those traits. This is your chance to make the role your own, working alongside a supportive and passionate clinical team as we build our practice from day one. What You'll Be Doing Be the welcoming face and first point of contact for our patients—whether in person, over the phone, or via email. Efficiently manage appointment bookings, cancellations, and reminders using our practice management software. Register new patients, update their details, and assist with My Health Record registrations. Greet and assist patients with warmth and professionalism, attending to any needs or inquiries with care and respect. Communicate with clinical staff—alerting them to patient arrivals, workflow delays, or urgent needs. Handle phone and email correspondence with your phenomenal written and verbal communication skills. Support billing and payment processing tasks, including patient payments and levying of fees. Maintain confidentiality and adhere to privacy practices at all times. Ensure the reception and waiting areas are tidy, welcoming, and well-stocked. Assist with general administrative duties—such as scanning, filing, ordering supplies—and ad hoc tasks as needed to keep the practice running smoothly. About you Experienced & Qualified You bring proven experience in medical reception or a related administrative role—ideally with experience in a general practice setting, and using Best Practice (preferred but not essential!) Tech-Savvy & Autonomous You can hit the ground running—adept at handling digital tools, organizing your own workflow, and making smart, independent decisions. Patient-Centred & Personable Exceptional customer service comes naturally to you. You’re friendly, empathetic, and excel at making patients feel seen and supported. Organized & Detail-Oriented You manage tasks efficiently, juggle priorities with ease, and rarely miss a detail. Whether it’s scheduling appointments accurately or keeping records neat—you’ve got it covered. A Stellar Communicator Whether talking face-to-face or on the phone with our patients, coordinating procedures with nurses, or communicating with our doctors, your clarity and professionalism shine through. Confidential & Trustworthy You understand the importance of patient privacy and always handle sensitive information with the utmost integrity. Why Join Us? Be an integral part of building something meaningful—your contributions will help shape the patient experience and culture of our practice. Work within a collaborative and supportive environment—our nursing and clinical team has your back. Flexibility to start on a casual basis (20–30 hours/week) with the opportunity to scale up into part- or full-time as the practice grows. Ideal role for someone who thrives on autonomy, interpersonal connection, and delivering exceptional care How to Apply If you are a tech-savvy, empathetic professional with a knack for building great patient experiences—and you love the idea of growing with a brand-new general practice—this is the role for you. Please send your résumé and a short cover letter outlining why you're a great fit for this role and your availability. Any questions regarding this role can be sent to gmail.com
