As a Pathology Collection Service Manager, you will maintain phlebotomy competency and regularly perform collections as required to support service provisions. You will provide leadership and direction to Pathology Queensland phlebotomy staff in the Gold Coast Group Laboratories, with a high level of initiative to achieve identified outcomes within established timeframes. Additionally, you will maintain and apply specialist knowledge, skills and experience in phlebotomy collection and provide specialist support and advice regarding complex resource and operational issues relating to service provision, as required for the Gold Coast group laboratories. Key competencies (role specific criteria) Demonstrated experience in managing high-quality, cost-effective specimen collection and processing departments in a clinical pathology laboratory, and in-depth knowledge of laboratory processes. Demonstrated ability to lead, supervise, co-ordinate and train staff across multiple sites to provide an efficient and effective pathology operational service with a commitment to team ethics. Demonstrated high level of communication and interpersonal skills including negotiation and conflict resolution, client liaison and establish and maintain effective working relationships with patients, scientific, operational, medical and nursing staff at all levels. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes: Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing 38 hour full time work week Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development Career progression with more than 300 diverse career pathways and career support to take you further! Access to a variety of programs and initiatives to support training and career growth. * Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
