About our team Our team improves the information provided by Home Affairs on its websites, through its call centre, and via its digital assistant. Our goal is to make finding the information someone needs off our websites and through our call centre accurate, understandable and accessible. Please visit our website for more information about the Department of Home Affairs or Australian Border Force Our ideal candidate You can edit content to make it accurate, useful, readable and accessible You are comfortable making contact with people across the organisation at all levels to assist them with improving their content. You provide great customer service and know what it takes to improve a customer's experience. The key duties of the position include Duties and responsibilities Edit website content to make it accurate, useful, readable and accessible. Create and edit call centre resources to support staffing taking calls in answering enquiries Create and edit digital assistant content. Identify opportunities to improve content. Negotiate changes to content with business areas.
