Customer Service Team Leader Are you passionate about delivering outstanding customer experiences and ready to lead a supportive, high-performing team? This is your chance to take the next step in your career with a company that values initiative, collaboration, and excellence. Our client is a fast-paced, market-leading company based in Rydalmere—and they’re looking for a motivated Customer Service Team Leader to join their vibrant team. With onsite parking and a strong team culture that celebrates success, you’ll be stepping into a role where your leadership and customer-first mindset will be truly appreciated. This is a hands-on role for someone who enjoys solving problems, bringing out the best in their team, and creating outstanding customer experiences. What You’ll Be Doing Leading and mentoring a team of passionate customer service professionals Handling escalations and resolving complex issues with confidence and care Building strong relationships with customers and internal stakeholders Ensuring the team meets (and exceeds!) service levels Identifying training needs and coaching for growth Streamlining processes to improve service and efficiency Delivering accurate weekly/monthly reporting and performance reviews Driving continuous improvement through feedback, data, and team input To thrive in this role, you’ll need to bring: Proven experience in customer service within a product, manufacturing or wholesale environment Experience with managing B2B and consumer relations Confidence in managing a busy team and fast-paced workflow Exceptional communication skills and a proactive, problem-solving attitude High attention to detail and strong time management A can-do approach and genuine passion for people and service Ability to work autonomously Experience using CRM and ERP systems, AI, and multi-purpose services would be beneficial If you’re a people-focused leader who thrives in a collaborative environment and loves making customers happy, we want to hear from you. Click APPLY now to take the next step in your career! SCR-narelle-browne
