Service Desk Agent – Melbourne 6-Month Contract | Multiple Openings Our client is seeking Service Desk Agents to join their Melbourne team on a 6-month contract, working as part of a collaborative 5–10 person team. This role will see you providing technical software, hardware, and network problem resolutions for customers, ensuring high-quality service and adherence to SLAs. Key ResponsibilitiesRespond to cases logged by customers, operations, and automated ticketing systems.Diagnose problems, determine appropriate solutions, and communicate resolutions clearly.Update cases daily (or as per SLA) and escalate unresolved issues promptly.Follow documented procedures for resolution and escalation.Create and maintain operational documentation for assigned clients.Collaborate with team members and customers in a professional and courteous manner.Support the Team Lead and Service Delivery Manager when required.Participate in scheduled training and maintain ownership of customer issues until resolved or escalated. About YouExperience in a service desk or IT support environment.Strong troubleshooting skills across software, hardware, and networking (VPN, DNS, DHCP).Knowledge of ITSM processes and change management procedures.Excellent communication and customer service skills.Ability to work Monday to Friday on a variable roster (to be discussed at interview).Proactive, collaborative, and able to take ownership of issues. Diversity & Inclusion Statement We are an equal opportunity employer and value diversity at our company. We encourage applications from people of all backgrounds, cultures, and experiences, including Aboriginal and Torres Strait Islander peoples.
