Specialty retail/ecommerce co. South East Sydney location 1 day WFH $65K plus Super Our client is a well respected retailer/ecommerce business that operates within a niche industry sector and will suit someone that is an allrounder and thrives in customer service, liaise with their partners and has a knack for keeping operations running smoothly, in a small team environment. Key responsibilities: Be the first point of contact for customer queries across email, socials and phone Troubleshoot issues, provide solutions and keep customers updated Handle order updates, refunds, shipping delays and courier follow-ups Reach out to like-minded brands in the sector for collabs Manage supplier relationships and ensure smooth onboarding Coordinate agreements, product shipments and ongoing partner communication Support corporate clients and warehouse teams with replacements, returns and ad hoc requests Prepare packing briefs and oversee delivery schedules Assist with reporting and general admin tasks To be successful in this role, you will have: 1–2 years’ experience in customer support, partnerships or Ecommerce A clear and confident communicator with problem-solving ability Highly organised with strong attention to detail Interest in a purpose-driven business Experience Gorgias and Shopify desirable, but not essential If you want to be part of an exciting product based and purpose driven business, with 1 day work from home, apply now or call Sharon for a confidential chat on (02)93621119 and quote ‘Customer and Partnership Coordinator’.
