Lead With Purpose. Drive Engagement. Create Exceptional Experiences. We’re searching for a Head of Experience who can blend strategic retention planning with hands-on leadership to ensure every student achieves their goals and stays connected for the long term. If you’re a proven leader with strong CRM experience and a passion for building engaged communities, we’d love to hear from you! About Aaron Sansoni Group International: Aaron Sansoni Group International (ASGI) is a global leader in business education, events, and mentorship, dedicated to empowering entrepreneurs and professionals to build and scale thriving businesses. Founded by Aaron Sansoni, best-selling author, investor, and globally renowned business mentor, the company is driven by a vision to create “Empires” of businesses through strategic education, cutting-edge marketing, and world-class mentorship. Aaron’s expertise and influence have made him one of the most in-demand speakers and advisors on the global stage, helping countless individuals unlock their full potential. As we expand our team to fuel this growth, we’re seeking dynamic, driven individuals who are ready to help take our vision to new heights. Join us in shaping the future of entrepreneurship and business excellence. The Role: If you’re a proven leader in customer experience who thrives on shaping journeys, building strong connections, and inspiring high-performing teams, this is your chance to make a lasting impact. At Aaron Sansoni Group, you’ll take the lead in creating exceptional experiences for our students - ensuring they achieve their goals, feel deeply supported, and remain part of our community for the long term. We deliver transformative programs to entrepreneurs and business owners, and the Head of Experience is right at the heart of it - connecting our students with the tools, guidance, and support they need to succeed. You’ll have full ownership of the student lifecycle, from onboarding to renewal, blending a strategic approach to student retention with hands-on leadership to drive results and engagement. What you’ll be doing: Leading, coaching, and inspiring a dedicated team of seven in a high-performance environment. Owning the student lifecycle - onboarding, engagement, retention, and loyalty. Designing and implementing strategies to maximise student satisfaction and retention. Overseeing student communications to ensure consistency, professionalism, and alignment with our brand. Analysing engagement and performance data to identify risks, trends, and opportunities for improvement. Working closely with teams across the business to ensure every student touchpoint delivers value and impact. What we’re looking for: At least 4 years’ experience in account management, customer success, or a client-facing leadership role. Demonstrated success in customer retention strategy and student lifecycle management. Strong leadership and team management skills with a track record of building high-performing teams. Advanced HubSpot CRM skills preferred, or proficiency in a similar CRM such as Salesforce. Experience with Intercom is preferred, or a similar platform such as Zendesk. Experience in using Wrike is advantageous, or a similar platform such as ClickUp, Asana, or Jira. Strong analytical skills with the ability to translate data into actionable improvements. Ability to travel regularly for live events, averaging 4-5 days of travel each month. Why join us? At Aaron Sansoni Group, we’re relentless about results, passionate about our students, and proud of the culture we’ve built. You’ll join a supportive, collaborative team that celebrates wins, tackles challenges together, and genuinely loves what we do - all while making a real difference in the lives of thousands of driven students. We also offer: Subsidised gym membership. Ongoing training and development to help you grow personally and professionally. Quarterly “Experience Days” - from team adventures to charity work. A 3-month induction program to set you up for success. Access to Aaron Sansoni Group’s On-Demand Training & Programs. Family and friend discounts to our live events. Clear career progression pathways - we promote from within wherever possible. The ASG Way R – Relentless: We do whatever it takes to get results. O – Obligation: We live in service to our students and our team. L – Leadership: We lead ourselves first, take ownership, and show up. E – Excellence: We find answers, keep evolving, and deliver empowerment, education, and experience. If you’re ready to lead with purpose, drive meaningful change, and bring your expertise in retention, CRM, and team leadership to a role where you can truly make an impact, we’d love to hear from you!
