Customer Service Manager Are you a customer-focused leader with a passion for delivering exceptional service? We’re looking for a Customer Service Manager to lead and develop our customer service team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment. About the Role As a Customer Service Manager, you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You’ll work closely with internal teams to ensure smooth order management, problem resolution, and overall customer satisfaction. Key Responsibilities Lead and manage the customer service team, providing training, support, and performance management. Develop and implement new customer service strategies to enhance the overall client experience. Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses. Work closely with sales, operations, and logistics teams to optimize the customer journey. Monitor and analyze customer service metrics, identifying areas for improvement. Handle escalated customer concerns with professionalism and a solution-driven approach. Drive continuous improvement in customer service processes, systems, and policies with a strong focus on automation What We’re Looking For Proven experience as a Customer Service Manager (ideally in retail, wholesale, or FMCG). Excellent communication and problem-solving abilities. Experience in order management, CRM systems, and customer service best practices. A proactive, hands-on approach with a passion for delivering top-tier customer experiences. Ability to work cross-functionally and thrive in a fast-paced, dynamic environment. Why Join Us? Be a key player in a high performing and successful retail business. Lead and shape the customer service function to drive real impact. Collaborative, people-first culture with career progression opportunities. Up to $90,000 super pending experience Generous product discount and clothing allowance If you’re a customer service leader looking for your next challenge, we’d love to hear from you!
