Job Description This is a remote position. Job Overview: The Customer Success Coordinator plays a vital role in ensuring a positive customer experience by providing support, guidance, and proactive communication. This position serves as the bridge between the company and its clients, helping them achieve success with our products/services while driving customer satisfaction, retention, and growth. Job Responsibilities Customer Support & Communication Respond efficiently and effectively to inbound customer requests (e.g., WhatsApp groups and other channels)Manage and prioritize client communications, particularly during onboarding and change requests CRM & Process Management Oversee CRM activities (experience with Go High Level CRM is ideal, or similar CRM platforms)Support and manage the client onboarding process, including document preparation, account setup, and inbox managementAssist in developing, streamlining, and scaling internal processes, workflows, and documentation templates Project & Task Coordination Coordinate workload by adding tasks into the queue, assigning them to the right stakeholders, and escalating technical or high-level requests when neededEstablish and manage a centralized customer project management hub as the “source of truth” for requests, escalations, and stakeholder activity tracking Requirements Bachelor’s degree in business, communications, marketing, or related field (or equivalent experience)With at least three (3) years of experience in customer success, client services, account management, or a similar roleStrong communication and interpersonal skills with a customer-centric mindsetAbility to manage multiple accounts and priorities with attention to detailProblem-solving and conflict resolution skillsProficiency with CRM tools (e.g., GoHighLevel, Salesforce, HubSpot, or similar) and Microsoft Office/Google WorkspaceTeam player with a proactive and positive attitude Benefits Permanent WFH ArrangementFixed day-shift Schedule (Australian time)Work equipment provision'Commensurate with experience' Remuneration PackageSUMO In-house & outdoor company events such as Team Building, Christmas Party, Quarterly Meet-Ups, Team Huddle check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:FA6400;border-color:FA6400;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">
