Help us deliver practical, high quality corporate services that support NIAA's purpose - ensuring Aboriginal and Torres Strait Islander peoples are heard, recognised and empowered. You will be part of a supportive team delivering responsive, culturally competent services that make a difference to colleagues and stakeholders every day. As an APS 3 you will: be the first line of support for staff and stakeholders - triaging requests, providing timely, accurate information and escalating matters when needed keep our operations humming by coordinating meetings and events, maintaining records and systems, preparing routine correspondence and briefs and helping to improve standard operating procedures contribute to a culturally safe workplace, building respectful relationships and communicating clearly with people from diverse backgrounds spot opportunities to improve processes and customer experience, and share ideas that help the team deliver better, simpler services you'll collaborate widely - with colleagues across NIAA, staff led networks and external partners to deliver efficient, well managed services that support our people and the work they do. Values-led work: you'll live the APS Values - Impartial, committed to service, Accountable, Respectful, Ethical and Stewardship demonstrate the NIAA values and behaviours (respect multiple perspectives, be authentic, act with integrity, invest in each other's success and deliver with purpose). A Baseline or Negative Vetting Level 1 security clearance (or the ability to obtain) is required, depending on the role. This recruitment process will be used to fill several current vacancies across Business Operations Support Branch and People Branch. A merit pool will be established and may be used to fill further vacancies that arise within 18 months of the date of advertisement. The key duties of the position include Our ideal candidate will be curious, reliable and service oriented, with strong attention to detail and a knack for making things easier for others. You bring the APS3 capability to manage your workload, follow through on commitments, communicate clearly, build productive relationships and suggest practical improvements. As an APS 3 you will demonstrate: customer and stakeholder focus - confidently responding to enquiries, maintaining rapport and escalating issues appropriately solid administration skills - organising meetings and events, keeping accurate records and calendars, drafting routine correspondence and maintaining team systems and procedures clear, respectful communication - tailoring messages for your audience and contributing to a culturally safe workplace teamwork and initiative - supporting colleagues, sharing knowledge and suggesting improvements to Standard Operating Procedures (SOPs) and processes. integrity and professionalism - working within APS legislation, the Code of Conduct and our values. You'll thrive here if you're motivated by purpose, enjoy working with diverse stakeholders and want to grow your skills while helping us deliver great services every day - living the APS Values and NIAA values and behaviours in how you work.
