Hello Perth We’re Hiring! We are seeking an Operations Manager (IEA) for Perth, WA. WISE Employment is excited to announce that we are expanding our footprint in WA under the new Inclusive Employment Australia (formerly Disability Employment Services) contract. We are seeking a compassionate, empathetic and results-driven Operations Manager to lead our WA based teams in shaping the employment landscape for people living with disability in WA. About the role: Understand our customers are at the heart of what we do, and as part of the role, customer centricity is your number one focus Support Business Managers to achieve their target of Anchors and Outcomes each month Work alongside, train, and support your Business managers by providing best practice training and provision to operational staff Create positive improvement of performance, compliance, star ratings and financial performance within designated timelines Identify areas of improvement and implement strategies to achieve business outcomes Ensure compliance is strictly achieved in accordance with government department and contractual requirements, legislation, and WISE policy/processes Foster collaboration and a positive workplace culture that aligns with WISE values and expectations Perks of Joining WISE Competitive salary with Not-for-Profit Salary Packaging (tax savings) Four Wellness Days (1 every quarter), and opportunity to purchase additional annual leave Various health and lifestyle initiatives and benefits Access to discounts from leading retailers through Flare iPhone and laptop included About you Have full Australian working rights Hold a full Australian driver’s license Ability to speak Mandarin, Cantonese or Arabic desirable but not essential Be willing to obtain a National Police Check Be able to pass a Working with Children Check Demonstrate the WISE attributes: Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindse Minimum 3 - 5 years experience in a management or leadership role Demonstrated experience in coaching and developing teams Strong business acumen and high emotional intelligence Advanced communication, negotiation and influencing skills Strong analytical skills with the ability to generate insights from data to inform business decision-making High-level problem-solving skills with the ability to identify issues, think creatively and opportunities for resolutions Demonstrated qualities of compassion and empathy with a commitment to a customer-centric workplace culture Tertiary qualifications in a related field (desirable but not essential) Ability to manage a variety of projects concurrently with minimal supervision Willingness and ability to adapt to changes in organisational needs and priorities WISE Employment Celebrating over 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training, and support to the disadvantaged members of our community. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates highly successful, inclusive social enterprises along with a range of other programs and services aligned to the needs of the community. Visit www.wiseemployment.com.au/careers-at-wise to learn more about WISE. We are Inclusive! WISE is recognised by the Diversity Council Australia as an “Inclusive Employer 2024/2025”. We actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA community and Aboriginal and/or Torres Strait Islander candidates. WorkforWISE
