Job Description This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for an experienced Store Manager to join us and play a key role in bringing this innovative concept to life. This is far from your ordinary retail travel store! Our vision is to create an extraordinary experience where customers feel that their holiday begins the moment they step through our doors. We are crafting an environment designed to captivate and enchant, leaving our visitors equally thrilled and delighted! (We'll let you know more about this revolutionary store when you apply!) As the Store Manager, you will be at the forefront of this thrilling venture. Your expertise and leadership will play a crucial role in bringing this vision to life. You'll be leading a team of passionate travel enthusiasts, all dedicated to delivering unparalleled service and personalised travel experiences. What you'll do: Ensure that the retail store team is driven and motivated to pursue all available opportunities. Strive for customers to consider all contact with LE as an exceptional experience. Ensure that all team members follow-up all opportunities and push to successful conversion. Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise. Manage and resolve customer issues and escalations, and coach team members through the process as required. Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives. Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement. Ensure individual and team member adherence to all scripts, processes, and procedures.
