We are seeking a motivated and organised Scheduler / Admin Manager to join our team as the primary point of contact for our valued customers. In this role, you'll play a key part in coordinating service calls, dispatching technicians, and ensuring a seamless customer experience. If you bring strong communication skills, a proactive approach, and a passion for customer service, we'd love to hear from you. APPLY NOW DONT MISS OUT Key Responsibilities Answer and manage incoming calls with professionalism, booking appointments and updating customers on job status. Schedule service calls efficiently by matching technician skills, availability, and location. Accurately enter job details into our Flat Rate management system. Conduct follow-up calls to ensure customer satisfaction and resolve any concerns. Support the service department with clerical and administrative tasks. Collaborate with technicians and management to ensure smooth operations and clear communication. Proactively identify opportunities to recommend additional services. What We're Looking For Background in customer service, administration, or dispatching (plumbing industry experience a bonus, but not essential). Excellent communication skills, with a professional and courteous phone manner. Highly organised, with attention to detail and the ability to manage priorities in a busy environment. Competent with Google Workspace and Microsoft Excel (experience with Service Titan or ServiceM8 a plus). A team player with a customer-first attitude. Eligibility to work in Australia. Benefits Competitive salary (commensurate with experience). Thorough training and onboarding. Opportunities for career progression and professional development. Supportive workplace culture with a focus on work-life balance . Full-time hours with flexibility—no mandatory weekends or after-hours. This is a fantastic opportunity for someone who thrives on organisation, enjoys problem-solving, and wants to be part of a supportive, customer-focused team. Apply now to kickstart your career with us! DONT MISS OUT
