Customer Service Representative – Be the face and voice of a growing national business! Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for a Customer Service Representative with a passion for helping others, attention to detail, and a professional approach to join our dynamic team. As part of the Freightways Group, one of Australasia’s leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We’re seeking a confident, proactive individual who can support both our existing client base and foster strong relationships with new customers. What You’ll Do • Deliver high-quality, efficient frontline support via phone (inbound and outbound), email, and online communication. • Accurately log and manage service requests using our cloud-based CRM. • Liaise directly with customers to resolve queries and provide service updates. • Present and promote new products and services to enhance existing relationships. • Work closely with the Sales team, handling call overflow when needed. • Collaborate with the Operations/Logistics team to prioritise service routes and ensure timely feedback to clients. • Build and maintain internal and external relationships across national teams. • Apply strong problem-solving techniques to proactively address customer needs. • Keep up to date with CRM systems and actively participate in learning and development. • Contribute to team meetings, coaching sessions, performance reviews, and workplace safety standards. • Assist with general administration and support tasks as required. What You Bring • Previous customer service experience in a fast-paced environment. • A strong sense of initiative with the ability to anticipate issues before they arise. • Clear, professional communication skills — both verbal and written. • A positive, independent attitude with a passion for delivering exceptional customer service. • Reliability, integrity, and a mature approach to your work. • A team player who can also work autonomously and drive customer-focused outcomes. • A cheerful, confident, and courteous phone manner. • Proficiency in Microsoft Office and ideally experience using a cloud-based CRM. Why Join Shred-X? • Access to personal and professional development opportunities. • Annual KPI Bonus structure. • Three free confidential counselling sessions per year, including financial support sessions. • Great benefits, including employee shopping discounts and a reward & recognition program. • Supplied company uniforms. • Work in a supportive, inclusive, and values-driven culture backed by a national brand. • Be part of a business focused on innovation, sustainability, and client service excellence. This is an exciting opportunity for someone with excellent communication skills and a passion for organisation, client service, and working in a collaborative, energetic team. If you thrive in a deadline-driven environment and enjoy juggling multiple tasks – we want to hear from you! We’re proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here. IMS Group Australia Pty Ltd
