Homeless Outreach Brief Intervention Worker (Day Shift) Homeless Outreach Access Program (HOAP) Fixed Term until 30 June 2026 (with possible extension), Full-Time Mon-Fri (8:30am – 4:30pm) SCHADS Award - Level 4 attractive Salary Packaging benefits Flexible Work Arrangements Learning & Development Opportunities Encircle is seeking an experienced Brief Intervention Worker who is motivated to contribute to our community. Encircle Community Services Ltd (Encircle) is the preferred Community Services provider in the City of Moreton Bay. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in Moreton Bay and the greater North Brisbane area. Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs. Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 85 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region. About this role Under the guidance of senior staff, the Brief Intervention Worker provides immediate, short-term support and intervention to individuals experiencing issues related to alcohol and other drugs, mental health and/or lifestyle behaviours in the Moreton Bay region. This role focuses on early intervention, harm minimisation, and the promotion of positive behaviour change through evidence-based techniques such as strengths-based and recovery focused approach frameworks. The Brief Intervention Worker provides immediate support to individuals and families temporarily residing in motel accommodation across Moreton Bay who are homeless or at risk of homelessness. Using solution focused crisis and brief interventions, this position will pursue viable accommodation options through assessments and referrals Capabilities to be successful in this role Ability to communicate effectively with vulnerable individuals, families, and professionals through active listening, clear interpretation, and confident presentation, including public speaking. Adapts communication style to suit diverse cultural and linguistic needs, fostering understanding and trust, including those from culturally and linguistically diverse backgrounds. Ability to de-escalate vulnerable clients who may be under the influence of drugs and alcohol and who may have a history of trauma. High level time management skills as the role requires real time data entry in order to work collaboratively with the Department of Housing on an ongoing basis. An ability to identify, conduct and manage safety risks to both staff and clients and their families in accordance with the safeguarding framework and relevant Workplace Health and Safety legislation. Applies clinical knowledge to assess needs, identify risks, and implement appropriate short-term interventions or referrals. Gathers relevant information, evaluates options, and makes sound, timely decisions, particularly in high-pressure or crisis situations. Understands and respects cultural identities and diverse practices. Works in a culturally safe and inclusive manner, ensuring services are accessible and appropriate for all individuals and communities. Works effectively within multidisciplinary teams, contributing to shared goals and maintaining a positive team culture. Demonstrates ethical conduct, transparency, and accountability, while maintaining confidentiality and adhering to organisational policies. Proficient in Microsoft Office applications with experience preparing reports and professional correspondence. Capable of meeting deadlines and fulfilling organisational data entry and reporting requirements. Key Selection Criteria Demonstrates empathy and respect while empowering vulnerable individuals and families to participate in their care, using Strengths-Based and Recovery-Focused approaches to build trust, engagement, and motivation for change. Demonstrated ability in assertive outreach, needs identification, and risk assessment, with the ability to deliver brief interventions in outreach settings. Skilled in supporting vulnerable individuals and familiies experiencing chronic homelessness with complex needs across domains including but not limited to Mental Health, Domestic Violence, and Drug and Alcohol use. Ability to access and apply knowledge of the Department of Housing Social Housing application processes and tenancy legislation, with the ability to support clients in navigating these systems effectively. Well-developed communication and computer skills, with proven ability to manage client records, maintain databases, collect statistical data, and report writing. A high degree of pprofessionalism and well developed interpersonal skils and the capacity to liaise effectively with diverse stakeholders including clients, service providers, volunteers, and colleagues. Demonstrates a high level of practice reflection and self-awareness. Demonstrated understanding of contemporary challenges, needs, issues and sensibilities of all people, including Aboriginal and Torres Strait Islander and those from culturally and linguistically diverse (CALD), LGBTIQA backgrounds and other vulnerable population groups and the application of Social Justice principles. Required Qualifications and Experience Mandatory four year degree qualification in Social Work, Human Services, or a related field; and one year relevant experience; or Three year relevant degree with two years relevant experience; or Associate diploma with equivalent relevant experience. Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. Further information regarding this role including the full position description is available on request from encircle.org.au. To apply for this position please: ensure you meet the qualifications and experience requirements; provide a cover letter (2 sides A4 maximum) demonstrating your suitability for this role against the key selection criteria detailed in the above; and provide a current resume. Please note we will not be accepting applications via employment agencies. Applications for this role will be assessed when received and suitable candidates contacted for interviews. Therefore, you are encouraged to submit your application promptly in order to be considered for this exciting role.
