Job Description As Assistant Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Front Office Manager your days will be dynamic—think managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued. You'll work closely with a passionate team to uphold our brand standards and maximize both guest satisfaction and profitability. This role is part time, minimum 15 hours (2 shifts) per week. What You’ll Be Doing: Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too. Be proactive and resourceful when attending to guest requests. Have the necessary skills and training to actively resolve complaints and challenges presented by guests Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management Ensuring policies, procedures, rates and general hotel information are communicated to the team Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the hotel Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency Provide guidance, support training and leadership to all employees. Assist in all areas of the hotel during peak times to eliminate potential issues. Responsibility for the health and safety of all patrons, guests and staff members. Work together with trust so that colleagues and management meet the goals of the department and the Hotel Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements
