Job Description Location: Adelaide & Surrounds Salary Package: Salary On Application – Highly Competitive Role Highlights: Rare opportunity to join a reputable, internationally recognised business as part of the Customer Service Team. Report directly into the National Customer Service Manager with the ability to develop customer service skills. Role Overview The Customer Service Officer will be responsible for managing the sales pipeline, from processing sales orders to interfacing with key stakeholders to manage their orders. This person will provide exceptional service to customers by responding effectively to customer requests and show a deep understanding of the customer’s needs. This role will report into the National Customer Service Manager frequently. Daily, this position will carry out customer service activities such as call handling, sales & service order entry, communication with subcontractors and invoicing. This role will contribute significantly to the organisation’s presence in Adelaide and Australia as a whole. It offers the successful candidate the opportunity to develop their Customer Service skills and progress to the next level. Responsibilities Build and maintain rapport with customers & internal departments. Carry out daily customer service tasks, including – call handling, sales & service order entry, communication with stakeholders, invoicing, credits, customer queries & escalations. Identify and escalate issues appropriately, acting as an advocate and intermediary for the customer and the delivery of product. Use reporting tools to ensure accurate & timely delivery to our customers. Work with customers regarding order status and scheduled planned delivery dates. Work with accounts team ensuring customer compliance across the board. Provides customers with informational materials such as sales brochures, catalogs, etc. Follow process documentation when operating, ensure compliance to company guidelines at all time. Candidate Profile You are a great communicator and have had experience in guiding customers and providing them an exceptional service experience. You are highly organised and able to interface with customers concisely. You are flexible in working through ambiguity in a fast-paced environment. A passion for continuous improvement and taking things to the next level is at the core of who you are. Your accountability and stakeholder engagement skills will ensure your success and heighten your leadership potential in the role. Culture & Benefits This fast-paced large consumer business maintains well-known brands in the Australian marketplace and provides fantastic opportunities for further career advancement for the right person . Grow your career – broaden your business acumen in a key role Join a highly supportive team to develop your skills. Share a passion – be part of a business that is passionate about what they do Apply If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is JM61346 .Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.
