Customer Success ManagerSydney or Hybrid | Global Leader in Risk, Compliance & Identity Solutions About the Business LexisNexis® Risk Solutions is the essential partner in risk assessment, helping businesses across financial services, government, telecommunications, fintech, and beyond. From fraud prevention to AML/CTF compliance, identity authentication, and credit risk mitigation - our solutions help organisations solve some of the world's most complex challenges. Learn more: risk.lexisnexis.com. About the RoleWe're looking for a driven Customer Success Manager to join our high-performing APAC team. You'll take ownership of a portfolio of clients, driving retention, renewals, and growth. By building strong relationships, you'll become a trusted advisor - ensuring our customers gain maximum value from our market-leading solutions while identifying opportunities for upsell and cross-sell. Reporting to the Senior Director, Sales - APAC, this is a permanent full-time role based in Sydney with combined home/office-based arrangements to have flexible work-life balance. Responsibilities - Manage a portfolio of accounts, ensuring retention & customer satisfaction - Build trusted client relationships and anticipate customer needs - Drive adoption of solutions through proactive success strategies - Collaborate with Sales & Product teams for seamless onboarding & support - Identify upsell and cross-sell opportunities and partner with BDMs to close deals - Monitor customer health and proactively resolve issues - Gather client insights to support product development & innovation Requirements - Proven experience in account management, customer success, or relationship management - Background in financial crime compliance, fraud, or identity solutions (highly desirable) - Experience with SaaS/technology solutions and CRM tools (Salesforce preferred) - Strong communication, presentation, and problem-solving skills - A team player mindset with a results-driven approach - Experience working with cross-functional teams, such as operations and product development - Be results-driven and able to meet or exceed customer satisfaction and retention goals Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Work with an inclusive global company that values flexibility, wellbeing, and career development. - Discounted Health plan rate and Optical Assistance - Life insurance and income protection - Option to buy additional Annual Leave days - Employee Assistance Program - Flexible working arrangements - Benefits for you and your family - Access to learning and development resources Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000) Financial Crime Compliance & Risk Management Solutions Fraud Solutions for Prevention and Identity Management (https://risk.lexisnexis.com/global/en/corporations-and-non-profits/fraud-and-identity-management?intcmp=glhp.browsesolutions.body.fandi) Take the next stepIf you're passionate about helping customers succeed and want to be part of a global leader solving real-world problems, we'd love to hear from you. Apply today and grow your career with LexisNexis Risk Solutions. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
