Lead a high-performing customer service team delivering meaningful impact Drive service excellence within a values-based, for-purpose organisation $84,000 total remuneration salary packaging flexible work options Make possibilities a reality for people with intellectual disability. Join Endeavour Foundation as we transform inclusive employment outcomes across Australia. What is Inclusive Employment Australia (IEA)? Inclusive Employment Australia (IEA) is a national employment program led by Endeavour Foundation that empowers people with intellectual disability to prepare for, gain and sustain meaningful open employment. It focuses on person-centred support, employer engagement, and creating lasting inclusion in the workforce. About the Role As the Team Leader – Customer Care, you will lead a dedicated team supporting people with disability to access meaningful employment through the Inclusive Employment Australia (IEA) program. You’ll oversee daily operations, coach your team to deliver person-centred service, and ensure a seamless, responsive experience for our customers. Your leadership will drive quality, compliance, and continuous improvement while fostering a supportive, inclusive culture aligned with Endeavour Foundation’s purpose. What you’ll be doing As Team Leader, you’ll be responsible for: Coaching, developing and inspiring your team to consistently deliver excellent customer service. Monitoring customer interactions and managing escalations to ensure timely resolution. Driving continuous improvement in service delivery and compliance with contractual and legislative requirements. Managing day-to-day operations, including workflows, KPIs, office coordination and site presentation. Collaborating with stakeholders to foster inclusive community connections and support networks. What you’ll bring Proven leadership experience in customer service, employment services or a related sector. A values-led approach to coaching, motivating and performance-managing teams. Outstanding interpersonal and communication skills. Strong time management, resilience and adaptability. A commitment to safety, inclusion, and continuous improvement. Benefits and Perks Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free. In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc). Two weeks paid training and onboarding. An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members. Discounts on Corporate Private Health Insurance Plans, white goods, and appliances. Discounted family gym memberships through Fitness Passport. Paid Parental Leave. Reward and Recognition Program. Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join TeamPossible today! Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality. Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.
