The key duties of the position include The Role Within the Contract Management function an APS 5 Product Delivery Officer is accountable under limited direction to perform and achieve moderately complex contractual activities in support of service delivery. They are accountable to have and maintain a well-developed understanding of and compliance to relevant legislative frameworks, government decision-making and Defence's mission and policy requirements. An APS 5 Product Delivery Officer will be accountable for organising their workflow and making independent decisions relating to their area of responsibility. They will interpret and provide advice within the contract management function based on legislation, policy and procedures. They will undertake specialist research and analysis, conduct reviews and perform procedural and clerical support work to achieve results. The APS 5 Product Delivery Officer will coordinate and contribute to the work of a team consistent to a work plan and provide advice and assistance on methods of task completion to team members. They will be required to set work priorities, and manage workflows and performance. They are expected to be capable of reviewing and developing quality work and identifying opportunities for on-the-job training within a work unit. The APS 5 Product Delivery Officer will be required to engage and communicate with stakeholders to identify, respond and provide advice on issues to achieve work unit and Defence outcomes. About our Team The Directorate of Living Services (DLS), within the Estate Service Delivery (ESD) Branch, is accountable for product management including strategic engagement, product and service delivery planning including contract management, governance and performance and assurance functions. Product Directors within ESD support the delivery of customer service outcomes to the target levels by maximising responsiveness and effectiveness of services, and being the Service Delivery Division's single national specialist for the allocated products. DLS Products include Hospitality & Catering, Cleaning Services, Resource Recovery & Waste Management, Sport and Recreation, Housekeeping, Laundry and Dry-cleaning, Pest & Vermin Management, Transport Management, and Defence Mail Services across the Defence estate. Our Ideal Candidate Directorate Living Services (DLS) is a fast paced and dynamic work environment. We are seeking an energetic and collaborative person to join the team. The ideal candidate will be highly organised, demonstrate exceptional written and verbal communication skills and thrive in a high-paced team environment. You will possess strong organisational abilities, attention to detail, and well-developed priority management skills, while also being able to communicate effectively and work collaboratively. To be successful in this role you will need to demonstrate: Strong analytical and problem-solving skills with the ability to make sound and informed operational decisions. Capability to analyse and interpret complex information, providing clear, relevant and concise advice. Excellent interpersonal, oral and written communication skills, with the ability to build and maintain professional relationships with key stakeholders across Government and industry to achieve high quality outcomes. Ability to manage competing priorities in a busy environment, effectively organising and prioritising workloads to deliver agreed outcomes. Proven ability to proactively anticipate needs and priorities, managing work functions to achieve results, and respond effectively to urgent requests. Flexibility to work both independently and as part of multidisciplinary team. Commitment to contributing to a collaborative and adaptable team environment, responding constructively to change, and valuing diverse perspectives and individual differences. Interest in contracting and procurement, with a willingness to expand skills and knowledge in this area. Ability to analyse, interpret and apply complex information, contracts and policy to provide relevant and concise advice. A strong improvement focus, results orientation and the ability to add value by enhancing processes and systems. You will bring a positive, proactive approach, with the confidence to challenge traditional ways of doing business. Proficiency in using Microsoft Office applications and digital collaboration tools, including Excel, Word, PowerPoint, Adobe, MS Teams and SharePoint, with the ability to use technology effectively to support and enhance business processes.
