Introduction About a23 a23 is an Australian owned Systems Integrator headquartered in Canberra. We provide specialist ICT services across diverse technologies and are recognised as a valued strategic partner for Government and private sector organisations. a23 has grown to become a prominent strategic partner, focused on servicing the needs of small to medium-sized agencies to deliver quality outcomes through expert people, great relationships, and fit-for-purpose technologies. Why work for a23? a23 is a well-established Australian technology company experiencing strong growth, fueled by rising demand for our expertise in Cyber Security, Networking, Cloud, Data and AI, and Hybrid Cloud. We bring the agility and innovation of a start-up backed by the maturity, credibility, and delivery assurance of an established market leader. Our teams deliver secure, scalable solution to government and enterprise client, blending deep technical capability with a client-first culture. Whether enabling AI-driven insights, transforming hybrid infrastructure, or securing mission-critical environments, a23 is trusted to deliver at a national scale. We offer a flexible, hybrid working environment alongside a range of employee benefits such as an annual wellbeing allowance. For more information, see Our Careers - A23 . Description The Role The Desktop Equipment Technician role with a23 is a project position in our growing company. This position will report to Modern Workplace and focus on delivering project objectives to our Fed Gov customer. Role responsibilities Technical providing technical advice, troubleshooting issues, and ensuring systems are optimised for efficiency and effectiveness. providing expert assistance to users, resolving complex hardware and software issues, and offering guidance on technical problems. setting up and configuring systems, including servers, software, and networks, to meet specific requirements. diagnosing complex technical problems, identifying root causes, and developing effective solutions. ensuring that systems and processes comply with relevant regulations and security standards. managing technical aspects of projects, coordinating teams, and ensuring that technical requirements are met. identifying opportunities to improve technical processes, increase efficiency, and enhance the user experience. Communication effectively communicating technical information to both technical and non-technical audiences and collaborating with cross-functional teams. creating technical documentation, user manuals, and training materials to educate users and colleagues. sharing technical knowledge with colleagues, providing guidance, and developing training materials. Skills And Experiences Skills, Experience and Qualifications Australian Government Security Clearance maintained at NV1. Experience handling desktop equipment, including desktops, laptops, monitor and peripherals Demonstrated ability to troubleshoot desktop hardware faults Demonstrated ability to perform basic administration of endpoints, including build and configuration Experience with basic administration of Windows 11 a23 Policy Handbook and Mandatory Training On commencing with a23, all employees and subcontractors are provided with the a23 Policy Handbook and asked to acknowledge their understanding and commitment to adhering to its policies. All employees and subcontractors are also assigned a suite of mandatory training that is required to be completed on an annual basis. All a23 workers are to take all reasonable care of their own health and safety and ensure that their actions do not adversely affect the health and safety of others. Inclusive recruitment at a23 A23 value all career paths and experience so if you do not meet all the qualifications or requirements state for this role, we would still love to hear from you! A23 is an equal opportunity employer committed to a diverse, inclusive, healthy and safe work environment. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and neurodiversity. We invite people of all backgrounds and identities to submit their application. Applications are strongly encouraged from the Aboriginal and/or Torres Strait Islander, LBGTQIA and neurodivergent communities. Apply now! Applications may be assessed as they are received and as such the recruitment process may be finalised prior to the closing date.
